Help Center · Filipino Players

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Whether you're a new player from Manila just signing up, or a seasoned xoxojili member from Cebu or Davao looking for a quick answer about withdrawals — this FAQ page has everything you need. Browse by category or scroll through our most common questions below.

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Answers for Every Filipino Player
Registration · Payments · Games · Bonuses · Support
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Jump straight to the topic you need. xoxojili's FAQ covers everything from account setup to responsible gaming.

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Account & Registration
8 questions
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Deposits & Withdrawals
7 questions
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Bonuses & Promotions
6 questions
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Games & Betting
6 questions
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Security & Privacy
5 questions
🛡️
Responsible Gaming
5 questions
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Account & Registration

Creating an xoxojili account is quick and straightforward. Visit the xoxojili Login page and click the registration option. You'll need to provide your full legal name, date of birth, a valid Philippine mobile number, and an email address. After submitting your details, you'll receive a one-time PIN (OTP) to verify your mobile number. Once verified, your xoxojili account is active and ready to use. The entire process typically takes less than three minutes.

The minimum age to register and play at xoxojili is 21 years old, in accordance with Philippine regulations governing online gaming and gambling. All new accounts are subject to mandatory age verification as part of our Know Your Customer (KYC) process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. We take this rule very seriously — no exceptions.

xoxojili accepts the following Philippine government-issued IDs for KYC verification:
  • PhilSys National ID
  • Philippine Passport
  • Driver's Licence (LTO)
  • UMID Card (SSS/GSIS)
  • PRC Professional ID
  • Voter's ID
You may also be asked to provide a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24 hours on business days.

No. xoxojili strictly enforces a one-account-per-player policy. Each Filipino player is permitted to hold only one active xoxojili account. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function rather than creating a new account.

Go to the xoxojili Login page and click "Forgot Password". Enter the mobile number or email address linked to your account. You'll receive an OTP or a password reset link. Follow the instructions to set a new password. For security, xoxojili recommends using a strong password that combines uppercase and lowercase letters, numbers, and special characters. If you're still having trouble, contact our 24/7 support team via live chat.

Some basic details like your display name and contact preferences can be updated directly from your xoxojili account settings. However, changes to core identity information — such as your legal name or date of birth — require a formal request to our support team along with supporting documentation. This is to protect the security and integrity of your account. Contact our 24/7 live chat support to initiate an identity update request.

If you wish to permanently close your xoxojili account, please contact our support team via live chat or email. Before closure, any remaining balance will be withdrawn to your verified payment method. Please note that account closure is different from self-exclusion — if you're closing your account due to gambling concerns, we strongly recommend activating self-exclusion instead, which provides additional safeguards. Account closure requests are typically processed within 5 business days.

xoxojili is primarily designed and operated for Filipino players residing in the Philippines. Access from certain other jurisdictions may be restricted depending on local laws and regulations. It is the player's responsibility to ensure that online gambling is legal in their jurisdiction before registering. xoxojili reserves the right to restrict or close accounts from jurisdictions where online gambling is prohibited.
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Deposits & Withdrawals

xoxojili supports a wide range of payment methods popular with Filipino players:
GCash PayMaya BPI BDO Metrobank

All transactions are processed in Philippine Peso (₱). We are continuously working to add more payment options for the convenience of our Filipino players.

The minimum deposit at xoxojili is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit may be slightly higher due to bank processing requirements. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes. All deposits are credited to your xoxojili account instantly or within a few minutes.

xoxojili aims to process all withdrawal requests as quickly as possible. Here's a general guide:
  • GCash / PayMaya: Usually within 15–60 minutes
  • BPI / BDO / Metrobank: 1–3 business days depending on the bank
Withdrawals are subject to a standard security review. First-time withdrawals or large amounts may take slightly longer due to additional verification. Make sure your KYC verification is complete to avoid delays. The minimum withdrawal amount is ₱200.

xoxojili does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees depending on your account type and the nature of the transfer. We recommend checking with your payment provider for their current fee schedule. xoxojili will always display the exact amount you will receive before you confirm any withdrawal.

Common reasons for a withdrawal being delayed or rejected include:
  • Incomplete KYC verification — your identity documents have not been fully verified yet
  • Active bonus wagering requirements that have not yet been met
  • The withdrawal account details do not match the name on your xoxojili account
  • A security review triggered by unusual account activity
  • Incorrect bank account or e-wallet number entered
If your withdrawal has been pending for longer than expected, please contact our 24/7 support team via live chat with your transaction reference number.

For security and anti-money laundering compliance, xoxojili generally requires withdrawals to be made to the same payment method used for deposits. If you need to withdraw to a different account — for example, if your GCash number has changed — please contact our support team. You will be required to verify your identity and provide documentation confirming ownership of the new account before the change is approved.

Most deposits via GCash and PayMaya are credited instantly. Bank transfers may take a few minutes to a few hours depending on the bank. If your deposit hasn't appeared after 30 minutes for e-wallets or 3 hours for bank transfers, please contact our 24/7 support team. Have your transaction reference number or screenshot of the payment confirmation ready — this will help our team locate and credit your deposit as quickly as possible.
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Bonuses & Promotions

xoxojili offers a generous welcome bonus package for new Filipino players. The exact bonus details — including the match percentage, maximum bonus amount in ₱, and any free spins — are updated regularly and can be found on the Current Offers page. All welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Full details are always listed in the specific bonus terms on the Current Offers page.

Most xoxojili bonuses are automatically credited to your account when you meet the qualifying conditions — for example, making a qualifying deposit. Some promotions require you to enter a promo code during deposit or opt in via the promotions page. Always check the specific instructions on the Current Offers page for each promotion. If a bonus you expected hasn't appeared in your account within 30 minutes of qualifying, contact our support team.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirements are fully met, the bonus amount (or the winnings generated from it, up to any applicable cap) will be transferred to your real money balance and become withdrawable. You can always check your current wagering progress in the Bonuses section of your xoxojili account dashboard.

Yes! xoxojili regularly runs promotions for existing Filipino players, including reload bonuses, cashback offers, free spins on featured slots, sports betting boosts, and seasonal fiesta-themed campaigns. Keep an eye on the Current Offers page and make sure your notification preferences are enabled in your account settings so you never miss a deal. Special promotions are also run around Philippine holidays and major sporting events like PBA playoffs and international boxing matches.

A bonus may be cancelled or forfeited for several reasons, including: making a withdrawal before completing the wagering requirements, violating the bonus terms (such as using excluded games), being found to have multiple accounts, or attempting to abuse the bonus system. If you believe your bonus was cancelled in error, please contact our support team with your account details and bonus reference. xoxojili reviews all bonus disputes fairly and transparently.
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Games & Betting

xoxojili offers a comprehensive range of games and betting options for Filipino players, including:
  • Slots — hundreds of titles from leading providers, including jackpot slots
  • Live Casino — real-time baccarat, roulette, blackjack, and more with live dealers
  • Bingo — classic and themed bingo rooms with real-money prizes
  • Fishing Games — including the popular Shade Dragon Fishing
  • Sports Betting — PBA, NBA, UFC, boxing, football, and more
  • Sabong — online cockfighting betting popular with Filipino players
New games are added regularly. Visit the xoxojili Casino page to browse the full game library.

Yes — xoxojili is fully optimised for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser, with no app download required. The mobile experience includes the full game library, deposits and withdrawals, live chat support, and account management. For the best experience, use an updated version of Chrome or Safari on your smartphone or tablet.

Yes. All games on the xoxojili platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are independently audited by recognised testing laboratories. Live casino games are streamed in real time from professional studios with trained dealers, providing full transparency. xoxojili is committed to offering a fair gaming environment for every Filipino player.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a slot game is paid back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a very large number of spins. RTP is calculated over millions of spins and does not guarantee individual session results. Most slots on xoxojili have RTPs ranging from 94% to 97%. You can find the specific RTP for each game in the game's information or paytable section.

Many slot games on xoxojili offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to get familiar with a game's mechanics, features, and paytable before committing real ₱. Note that demo mode is not available for live casino games, sports betting, or bingo, as these require real-time participation. Look for the "Demo" or "Try for Free" option on eligible game tiles in the xoxojili game lobby.

xoxojili's sportsbook covers a wide range of sports and events popular with Filipino bettors, including:
  • Basketball — PBA (Philippine Basketball Association), NBA, FIBA
  • Boxing — major international bouts including Filipino world champions
  • MMA / UFC — all major UFC events and other promotions
  • Football — Premier League, La Liga, Champions League, and more
  • Volleyball — UAAP, PVL, and international competitions
  • Sabong — online cockfighting events
Live in-play betting is available for most major events, letting you place bets as the action unfolds.
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Security & Privacy

xoxojili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorised third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please read our Privacy Policy.

Yes. xoxojili strongly recommends enabling two-factor authentication (2FA) on your account for an extra layer of security. With 2FA enabled, you'll need to enter a one-time code sent to your registered mobile number each time you log in from a new device or location. You can enable 2FA from your account security settings. This significantly reduces the risk of unauthorised access even if your password is compromised.

If you suspect that someone has accessed your xoxojili account without your permission, take these steps immediately:
  • Change your password right away via the xoxojili Login page
  • Contact our 24/7 support team via live chat to report the incident and request a temporary account freeze
  • Review your recent transaction history for any unauthorised activity
  • Change the password on your email account and mobile number linked to xoxojili
Our security team will investigate and take appropriate action as quickly as possible.

xoxojili does not sell your personal data to third parties. We may share limited data with trusted service providers who assist in operating the platform — such as payment processors and KYC verification services — but only to the extent necessary to provide our services. All third-party partners are contractually bound to handle your data securely and in compliance with applicable privacy laws. For complete details, please review our Privacy Policy.

If you discover a security vulnerability on the xoxojili platform or notice suspicious activity — such as phishing attempts impersonating xoxojili — please report it to our security team immediately via our 24/7 live chat support. You can also send a detailed report to our support email address. We take all security reports seriously and will investigate promptly. Please do not publicly disclose any vulnerability before we have had the opportunity to address it.
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Responsible Gaming

xoxojili provides a comprehensive set of responsible gaming tools available to all Filipino players directly from their account settings:
  • Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
  • Loss Limits — define the maximum amount you're willing to lose in a given period
  • Session Time Limits — set a maximum duration for each gaming session
  • Reality Checks — periodic pop-up reminders showing your session time and net result
  • Cool-Off Period — temporarily suspend your account for 24 hours up to 30 days
  • Self-Exclusion — fully block your account for 6 months up to permanently
Visit our Responsible Gaming page for full details on each tool.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion and choose your preferred exclusion period (6 months, 1 year, 2 years, 3 years, 5 years, or permanent). The exclusion takes effect immediately upon confirmation. Alternatively, contact our 24/7 support team via live chat and a support agent will activate it for you within minutes. During self-exclusion, your account is fully blocked and you will not receive any marketing communications from xoxojili. Self-exclusion cannot be reversed before the chosen period expires.

The minimum age to play at xoxojili is 21 years old, in line with Philippine regulations. This applies to all games and betting options on the platform. Age verification is mandatory for all accounts. If you are under 21, you are not permitted to register or play at xoxojili. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

If you or someone you know is struggling with problem gambling, help is available. xoxoj ili's 24/7 support team is always ready to assist. You can also reach out to PAGCOR (Philippine Amusement and Gaming Corporation), which provides responsible gaming guidance and support resources for Filipino players. Additionally, consider speaking with a qualified counsellor or therapist who specialises in behavioural addictions. Remember: seeking help is a sign of strength, and early intervention makes a real difference. Visit our Responsible Gaming page for more resources and self-help tools.

Yes — all responsible gaming limit tools at xoxojili are self-service and available directly from your account settings at any time, 24/7. You do not need to contact support to set or lower deposit limits, loss limits, session time limits, or to activate a cool-off period. Lowering a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period before the change is applied — this is a deliberate safeguard to protect players from impulsive decisions. Self-exclusion can also be activated self-service or via live chat support.
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Still Can't Find Your Answer?

Our xoxojili support team is available 24 hours a day, 7 days a week — including Philippine holidays. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines, we're here to help. Reach us via live chat directly from the xoxojili platform for the fastest response.

Support Email (plain text — not a link):
[email protected]
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